1. About This Policy

This Privacy Policy explains how AG Mena Corporate Services LLC ("AG Mena", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit ag-mena.com (the "Website") or engage with our services.

We are committed to handling your personal data with care, discretion, and in accordance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where applicable, other data protection laws relevant to the clients we serve.

By using this Website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Information you provide to us directly. When you book a consultation, send an enquiry, or communicate with us by email, WhatsApp, or our booking tools, we collect the information you choose to share — such as your name, email address, phone number, country of residence, and details about your situation and objectives.

Information collected automatically. When you visit the Website, we may collect technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies (see our Cookie Policy).

Information from third parties. Where relevant to a service you have engaged us for, we may receive information from third parties such as banks, government authorities, or professional partners, in connection with the work we are carrying out on your behalf.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and communicate with you

• Provide the services you have engaged us for

• Carry out due diligence and verification where required

• Comply with legal, regulatory, and professional obligations

• Improve the Website and understand how it is used

• Send you information relevant to your engagement, where you have agreed to receive it

We do not use your personal data for purposes incompatible with those described above without your consent.

4. Legal Basis for Processing

We process your personal data on one or more of the following bases: your consent; the performance of a contract or services with you; compliance with a legal or regulatory obligation; or our legitimate interests in operating and improving our business, provided these do not override your rights.

5. How We Share Your Information

We treat your information as confidential. We do not sell your personal data. We may share it only in the following circumstances:

• With professional partners, banks, or authorities where necessary to deliver the services you have engaged us for

• With service providers who support our operations (such as IT and communications providers), under appropriate confidentiality obligations

• Where required by law, regulation, court order, or a competent authority

• With your consent

Any third parties who process data on our behalf are required to handle it securely and only for the purposes we specify.

6. International Transfers

AG Mena operates from the United Arab Emirates and serves clients internationally. Where your information is transferred across borders in connection with our services, we take appropriate steps to ensure it is handled securely and in accordance with applicable data protection requirements.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal, regulatory, and professional obligations. When information is no longer required, we take steps to securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data in certain circumstances

• Object to or request restriction of certain processing

• Withdraw consent where processing is based on consent

• Object to the use of your data for direct marketing at any time

To exercise any of these rights, please contact us using the details in Section 11. We may need to verify your identity before responding.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

10. Cookies

This Website uses cookies and similar technologies. For details on what we use and how to manage your preferences, please see our Cookie Policy.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:

AG Mena Corporate Services LLC Al Ghurair Building, Salahuddin Road, Deira, Dubai, United Arab Emirates Email: info@ag-mena.com Website: ag-mena.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date of last revision is shown at the top of this page. Continued use of the Website following any changes constitutes your acceptance of the revised policy.